Service Policies & Disclaimer

 

 

After-Sales Support Policy

Oracle East provides after-sales support strictly limited to clarification and explanation of services already delivered. This support is intended to help clients understand the structure, terminology, and informational guidance provided during their consultation.

Scope of After-Sales Support

After completion of a service, clients may request:

  • Clarification of concepts, terms, or informational frameworks used

  • Explanation of how to interpret delivered consultation content

  • General guidance on responsible application of the provided information

After-sales support does not constitute a new service, updated analysis, or additional consultation unless explicitly agreed upon in advance.

Limitations

After-sales support does not include:

  • New assessments, recalculations, or expanded analysis

  • Guarantees, assurances, or outcome-based commitments

  • Continuous advisory services or monitoring

  • Medical, legal, financial, or psychological advice

Support Availability

After-sales inquiries must be submitted within a reasonable period following service delivery. Requests made outside this period may require a new service request.

Acceptable Use & Prohibited Representations

Oracle East operates as an informational and decision-support service. To ensure ethical use and regulatory compliance, the following uses and representations are strictly prohibited.

Prohibited Claims

Oracle East does not:

  • Guarantee results, outcomes, success, health, wealth, or relationships

  • Claim absolute accuracy, certainty, or inevitability

  • Replace licensed professional advice in regulated fields

Any interpretation suggesting guaranteed or predetermined outcomes is considered misuse.

Prohibited Uses

Users may not:

  • Use the service as a substitute for professional medical, legal, financial, or psychological advice

  • Make life-critical or high-risk decisions solely based on the service

  • Present Oracle East content to third parties as factual prediction, diagnosis, or official determination

Prohibited Language

Users may not attribute statements such as:

  • “Guaranteed outcome”

  • “Certain or fixed result”

  • “Official advice or instruction”

  • “Medical, legal, or financial directive”

to Oracle East or its services.

Service Disclaimer

All services provided by Oracle East are for informational, educational, and decision-support purposes only. Outcomes vary based on individual circumstances, personal decisions, and external factors. Oracle East does not provide guarantees or predictions of fixed outcomes and does not offer services regulated under medical, legal, or financial advisory laws.

Contact Information

For service inquiries, support, or policy-related questions, please contact: